What to do straight after a storm
- Stay safe. Don't climb onto a wet or damaged roof. Keep clear of fallen power lines and call Ausgrid on 13 13 88 if any are down.
- Take photos of the damage inside and out, including ceilings, water stains and anything on the ground.
- Call your insurer to lodge the claim and get a claim number.
- Call us for a make-safe: tarping or temporary sheeting to stop more water getting in.
- Keep receipts for emergency work. Most policies cover reasonable make-safe costs.
Reports insurers can work with
Insurers want to know what caused the damage, how far it goes and what it will take to fix. Our reports cover:
- Photos of each damaged area, with location notes
- Cause of damage (wind uplift, hail impact, tree strike, water entry)
- Whether a repair will do or the roof needs replacing, and why — with like-for-like material notes
- An itemised quote
When storm damage hits an old roof, an insurer may only cover the damaged section. We'll show you the cost of topping up to a full replacement so you can make the call.
Frequently asked questions
Will my insurance pay for a whole new roof?
It depends on your policy and the extent of the damage. Insurers generally cover sudden storm damage, not wear and tear. If matching materials aren't available or damage is widespread, a full replacement is often approved. Our report sets out the facts so your assessor can decide.
Can you do the make-safe at night or on weekends?
Call us on (02) 4063 1016 straight away. If we can't get there immediately we'll tell you, so you can call the SES on 132 500 for an emergency tarp in severe events.
Sources
Figures and rules on this page come from the following. Prices are market ranges, not our quotes; your written quote is fixed.
